Q28 How are warranty and support arranged?
One year is a discussion reference for standard hardware warranty. Start date, coverage and handling follow the order terms. Confirm extended coverage, cloud services, subscriptions, repair and upgrades separately; not all software or on-site support is included by default.
Q29 How can I learn about deployments?
Request a case discussion for mowing, cleaning, inspection, agriculture or the relevant application. Public information follows the approved disclosure scope. Pilot activity, ongoing cooperation and production delivery should be distinguished; detailed information may require confidentiality arrangements.
Q30 Where are R&D and production located?
R&D is based in Songjiang, Shanghai. Production and delivery can be coordinated with the Ningbo production facility. Confirm addresses, contacts and project arrangements before visits, shipments or on-site support.
Q31 How do I get specifications and a quotation?
Email info@hopo.ai with the platform, environment, interfaces, quantity and schedule. Confirm that documentation, firmware, accessories and software licensing match the delivered configuration.
Q32 What information helps technical support?
Contact info@hopo.ai. Include model, serial number, software version, wiring and installation details, timestamped logs, reproduction steps and site conditions. The team will direct the inquiry to the appropriate technical or service contact.